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Order Policies

How do you price my order?

We maintain pricing on our web site to the best of our ability. However, rapidly changing commodity prices for the raw materials used in our products and price changes from our suppliers may cause our web site price to be incorrect. We therefore reserve the right to correct or adjust prices before accepting an order. In the event that a price change occurs, we will notify you of the actual price of the item (higher or lower) and the reason for the change. If you decide that the price is unacceptable, you may cancel that item and/or all remaining un-shipped items without penalty.

How do you calculate shipping charges?

We use UPS services exclusively. Customers may select Ground, 3-Day Select, 2nd Day Air, or Next Day Air Saver. (Not all services are available in all areas.)

We do our best to estimate shipping charges, however weight, size, and other factors vary from product to product and final shipping charges will reflect the actual shipping and handling costs for your order. The minimum shipping and handling charge is $9.95.

The Mesher Supply checkout system calculates shipping and handling based on:

China, fragile, and over-sized orders require special handling and additional shipping charges will apply. These charges cannot always be estimated when an order is placed.

If the cost of shipping your order is 10% or $2.50 more than estimated (whichever is greater), we will notify you by e-mail and request approval before shipping. For orders where next-day or second-day shipping is selected, we will telephone you for authorization.

We insure and require signature confirmation for all packages with a total value greater than $100.00. This means that UPS will require someone to sign for the package – they will not leave it on a doorstep or patio. If you are unable to arrange for someone to sign for your order, you may wish to consider having us ship to an alternate location, such as a work address.

Will I be charged sales tax?

We do not collect sales tax or gross receipts tax on any orders. Customers should check with their state revenue or taxation department to determine if they are required to report out-of-state purchases or are liable for any sales or gross receipts taxes.

What credit cards do you accept?

We are an authorized merchant for Master Card, Visa, American Express, and Discover cards. All credit cards are processed internally. We do not accept payments from PayPal or other third-party processors.

When will my credit card be charged?

We will pre-authorize your credit card for the amount of your purchase as indicated at check-out time when your order is placed. The parts listed on our web site are those we normally carry in stock, however we do not guarantee pricing and availability until your order is confirmed. Your order is not considered to be complete until we confirm that the price of the material and shipping is correct, pack and ship the order, and only then do we charge your credit card. We also release any pre-authorization at this time. In this way if we are out of stock or there is a problem with pricing you are not charged until the item is back in stock, all aspects of your order are correct, and the order is shipped. We have a “receipt” available on the web site to acknowledge that your order has been sent to our warehouse.

What is your return policy?

We will gladly replace defective items. We will a ship replacement item for free after the defective part is returned. Orders over $100 are shipped insured, and we will work with customers to file insurance claims for items damaged in shipping.

There is a minimum 25% restocking fee for all other returned items. Items must be returned freight pre-paid in original, unused condition and in their original packaging or additional charges may apply.

Returns are accepted only after we have issued a Return Material Authorization (RMA) number to the customer, which must be clearly marked on all returned packages. Items returned without an RMA number will not be accepted.

We cannot accept returns or exchanges on Special Order items.

Shipping charges are not refundable.

Return shipping charges are the responsibility of the customer. We strongly encourage customers to purchase appropriate insurance for return shipments, as we will not be responsible for items damaged during return shipping.

What are the step-by-step instructions for ordering?

While browsing our catalog, place desired items in the virtual shopping basket/cart by selecting the item desired from the drop-down menu on the product page and pressing the "Add to cart" button. Once this button is clicked, the product is placed in your basket and will remain in the basket until you checkout or remove it. Once your basket contains all of the products you would like to purchase, begin the checkout procedure by pressing the "checkout" button. At this time, if you have not already logged into your account you will be prompted to do so. If you don't have an account, you will need to create one at this time. Confirm the products in your basket and select your desired shipping option. If needed, recalculate the charges and click the "finalize your order" button. At this time a receipt page will be presented and you may print this out for your own records.

Did my order go through?

If your web browser displays a receipt page, your order has been successfully sent to our warehouse. You will receive a confirmation email to let you know that your order has been received.

How do I cancel my order/item?

If you need to cancel an order please call (503) 236-4148 immediately or email Customercare@meshersupply.com. Once your item has shipped, the return policies above will apply.

For special order items, in addition to the above cancellation and return policies, charges may apply to cancel special order items once we have placed the order with our supplier. Special order items may be dropped shipped directly from our supplier to the customer at our discretion. Drop shipped items are subject to the above return policies if we are unable to cancel shipment.

Please note that we have little or no control over our suppliers' policies on order cancellations. In rare cases it is possible that a direct shipment from our supplier to a customer may go out even after the customer has requested the order be cancelled. The above cancellation and return policies will still apply in such cases.

How do I pay with a money order?

If you wish to pay for your order with a Money Order, please call (503) 236-4148 to place your order.